Refund & Return Policy

Effective Date:13-03-2024

Thank you for choosing hitv.us. We strive to provide you with the best possible experience with our IPTV services. Please read this policy carefully to understand your rights and responsibilities.

Refund Eligibility

1. Service Disruption: If you experience significant and prolonged service disruptions that hinder your ability to use our IPTV services, you may be eligible for a refund.
2. Technical Issues: Refunds may be considered for unresolved technical issues that significantly impact your viewing experience.
3. Cancellation within Trial Period: If you decide to cancel your subscription within the specified trial period, you may be eligible for a full refund.

Return Process

To request a refund or return:

1. Contact Support: Reach out to our customer support team via email at support@hitv.us or through WhatsApp. Provide details about the issue you are facing.
2. Evaluation: Our support team will assess your case and guide you through any necessary troubleshooting steps.
3. Resolution: Depending on the nature of the issue, we will work towards a resolution, which may include a refund, service credits, or an alternative solution.

Terms and Conditions

1. Timeframe: Refund requests must be submitted within a reasonable timeframe from the date of the issue.
2. Trial Period: Refunds for cancellations within the trial period will only be processed if the cancellation is made before the trial period expires.
3. Payment Method: Refunds will be issued to the original payment method used during the purchase.
4. Service Usage: Refunds are not applicable for services that have been substantially utilized.

Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please contact our support team at support@hitv.us or through WhatsApp.

By using hitv.us and our services, you agree to abide by the terms outlined in this policy. We reserve the right to update or modify this policy at any time.

Thank you for choosing hitv.us. We value your satisfaction and are here to ensure you have a positive experience with our IPTV services.